HOLM8 - TERMS AND CONDITIONS
Last updated: 3 December 2025
Applies to: Holm8 ApS (“Holm8”), including Holm8 Health Hub, Holm8 Pavillon, and Holm8 Rooftop.
1. About Us
Company: Holm8 ApS
Company Reg. No. (CVR): 39184397
Address: Sundkrogsgade 33, 2150 Nordhavn, Denmark
Email: connect@holm8.dk
Website: www.holm8.dk
These terms apply to the purchase of memberships, multi-visit cards, access to facilities, events/sauna infusions (saunagus)/programmes, private and corporate events, as well as any online services. By purchasing/enrolling, you accept these terms and the House Rules (available on our website and at the centre).
Holm8 may update these terms with prior notice. Material changes will be communicated by email or another relevant channel. Continued use after the effective date constitutes acceptance of the updated terms.
Minimum age: 18 years for membership and access to Holm8 Health Hub facilities.
2. Addresses and Place of Delivery
Services are provided at the following locations unless otherwise stated in your purchase:
Holm8 Health Hub: Sundkrogsgade 33, 2150 Nordhavn
Holm8 Pavillon & Administration: Sundkrogsgade 33, 2150 Nordhavn
Holm8 Rooftop: Sundkrogsgade 27B, 2150 Nordhavn
Any online services are delivered digitally via the channels specified.
3. Registration, Booking, and Payment
Booking platform: Registration/booking is handled via our online system (currently YOGO). A place is only guaranteed once payment has been completed.
Payment methods: Visa, Visa Electron, Mastercard, Dankort, MobilePay, and other supported card types.
Currency and prices: All prices are in DKK and include VAT. Prices may change; see section 12.
Invoicing/receipts: You will receive a receipt by email. Invoices are available via your member profile.
Security: Card data is stored securely via our payment gateway and in accordance with PCI DSS standards.
Automatic card charging (subscriptions): By creating a membership with automatic payment, you authorise Holm8 to charge the subscription fee to the registered card on each billing date. You are responsible for keeping your card details up to date. If the card expires/is blocked/is replaced, the subscription will not renew until the details are updated.
Delivery/activation: Memberships and multi-visit cards are activated immediately after payment is registered. Event tickets and booking confirmations are sent by email.
Event Cancellations: For member events, saunagus, workshops, and similar bookings, cancellations must be submitted at least 12 hours before the scheduled start. Late cancellations or no-shows may incur a fee or deduction of clips, as described in Section 4.
4. Memberships (Subscriptions)
Personal use: Memberships are personal and may not be transferred or shared.
Commitment period: 4 months from start.
Termination: Current month plus one full calendar month. You may terminate via your member profile or by written notice to connect@holm8.dk.
Pause: Memberships cannot be paused.
Access and check-in: For booked sessions/events, you must check in upon arrival no later than 10 minutes before start. For fully booked sessions with a waitlist, late arrival may result in your place being given to a waiting member.
No-show and late cancellation (memberships):
Cancellations must be made no later than 12 hours before the start via the app/website/member profile.
For late cancellation or no-show, a DKK 200 fee is charged (applies to member saunagus and free member events) or 1 clip is deducted (for events/activities that use clips).
The fee/clip is handled automatically via the registered payment method.
Holm8 reserves the right to adjust schedules, capacity, and access in connection with maintenance, events, public holidays, etc.
Membergus Access and Booking Limits
To ensure fair access for all members, the following rules apply to membergus-sessions:
Off Peak Member: do not have free access to participation in membergus sessions. Off Peak Members can join membergus-sessions by payment.
Member: may have a maximum of 2 scheduled membergus bookings in the calendar at any given time.
Pro Member: may have a maximum of 3 scheduled membergus bookings in the calendar at any given time. Please note: guests cannot participate, regardless of membership type.
Holm8 may adjust booking rules and capacities to maintain fair and equitable access for all members.
5. Single or Multi-Visit Cards (Klippekort)
Activated upon payment and personal; may not be shared or transferred.
Validity: 12 months from the purchase date unless otherwise stated for the product. A purchased clip/multi-visit card is valid for 12 months (365 days) from the date of purchase. Any unused clips are non-refundable after expiry.
Usage: 1 clip corresponds to the service indicated at the time of purchase.
6. Events, Saunagus, Workshops, and Programmes
Saunagus: Registration is binding; payments are non-refundable.
Cancellation Policy: Cancellation of attendance must be made no later than 12 hours prior to the scheduled start time. Cancellations within this timeframe or no-shows may result in a fee or deduction of clips as described in Section 4. Holm8 reserves the right to refuse cancellation requests submitted later than 12 hours before the event.
Programmes and multi-week courses: Cancellations must be made no later than 4 weeks before the start date. A full refund will only be issued if the cancelled spot is filled by another participant. Cancellations received after this deadline are non-refundable.
Private/corporate events at Holm8 Health Hub booked directly via Holm8:
60+ days before: No charge (any deposit may be non-refundable pursuant to a separate agreement).
60–30 days before: 50% of the order amount is charged.
< 30 days before: 100% of the order amount is charged.
Online courses/content: No refund if more than 10 minutes have been streamed or a module part has been completed. Refund requests must be made before accessing the content.
Holm8 may change/cancel classes due to illness, low enrolment, force majeure, etc. In case of cancellation, rebooking or a credit voucher will be offered. Cash refunds are generally not provided for member events.
7. Opening Hours and Closure Days
Members can access Holm8 Health Hub Monday – Sunday from 06:00–22:00, except on Thursdays and two additional days each month, when the facility is closed (7 days per month in total).
There may also be temporary closures due to renovation, maintenance, events, or private functions. Dates of the additional closure days will be announced at least 14 days in advance. No financial compensation or refund will be provided for any closures.
It is the member’s own responsibility to stay informed about specific closure days, as notifications will be provided via the relevant channels. Stay informed on the Holm8 app and on the website page: Opening hours.
8. Access Wristbands
All members receive a personal access wristband, which must be used for entry and worn visibly. A member only gains access to the facilities once their access wristband has been physically collected. Wristband collection can take place during the announced pick-up times listed on the website (Collection times are subject to change and may be updated periodically)
Lending/transferring is not permitted, and it is not allowed to grant access to others without valid entry. Misuse may result in removal or a permanent ban.
Lost wristband: Contact us immediately; a replacement may be issued for a fee.
9. Health, Conduct, and Responsibility
Health and personal responsibility: Use of the sauna, cold plunge, and other facilities is at your own risk. Assess your health and consult a physician if in doubt or if you have relevant conditions (cardiovascular disease, pregnancy, medication, etc.). Inform the instructor/sauna master of any conditions relevant to your participation.
Intoxicants: Participation under the influence of alcohol, drugs, or other intoxicating substances are strictly prohibited. Holm8 reserves the right to deny entry, require any member under the influence to leave, and/or suspend or terminate their membership, without refund.
The House Rules and staff instructions must always be followed. Holm8 may suspend or terminate membership in case of serious or repeated breaches.
Excessive or improper use of Holm8’s facilities may lead to limitations on, or removal of, access. Whether and when such measures are applied is at Holm8’s discretion.
Pro Members and Guest Responsibility
Pro Members are fully responsible for any guest they bring. Both must remain together while using the facilities, including entering and exiting the premises. The Pro Member must ensure that their guest follows all applicable House Rules at all times.
Guests do not receive a separate access wristband; instead, the Pro Member’s wristband must be used for both. Pro Member wristbands are black, indicating that the member is authorised to bring one guest without a wristband.
If the guest fails to comply with the House Rules or if the membership privileges are misused, the Pro Membership may be suspended or terminated.
10. Property and Liability for Damage
Members are liable for any damage to Holm8’s facilities, equipment, or property caused by intentional or grossly negligent acts. Members are required to cover reasonable costs for repair or replacement in such cases.
Holm8 is not responsible for lost/forgotten items. Items are kept for a limited period and may thereafter be disposed of/donated.
11. Right of Withdrawal
Memberships
You have a 14-day right of withdrawal from the date the membership agreement is entered into, in accordance with the Danish Consumer Contracts Act.
However, the right of withdrawal lapses if the membership is considered to have been taken into use before the expiry of the 14 days. A membership is regarded as taken into use once you have logged in, activated membership benefits, or otherwise accessed membership content or services. Once the membership has been taken into use, the payment is non-refundable.
Goods
A 14-day right of withdrawal applies from the date of the agreement, provided that the product or service has not been taken into use. If the service has been fully delivered before the withdrawal period expires, the right of withdrawal lapses.
Event tickets (single events)
Non-refundable (see section 6 for specific rules regarding programmes/private events/online content).
12. Prices, Price Changes, and Reminder Fees
Holm8 may change prices with notice of at least the same length as the membership termination notice.
If payment is not made on time, reminder fees may be charged (max. DKK 100 per reminder, up to 3 times) and interest in accordance with Danish law.
If payment for the membership fails three times, Holm8 reserves the right to suspend the membership until payment has been completed.
In case of continued non-payment, membership may be terminated without notice; Holm8 may also charge for the remainder of the current billing period.
Misprints/obvious errors: Holm8 may cancel purchases/bookings in the event of pricing or textual errors.
13. Gift Cards
Gift cards are valid for 2 years (24 months) from the date of issue unless otherwise stated.
Gift card balances are not paid out in cash.
14. Video Surveillance and Safety
For safety reasons, there may be video surveillance at entrances and outdoor common areas. Recordings are used only in connection with safety/access incidents and are shared only with relevant authorities where necessary.
15. Third-Party Providers
Holm8 uses external providers (e.g., YOGO for booking, Kisi for access control, Mailchimp for emails). Holm8 is not liable for disruptions, outages, or issues caused solely by these third-party providers, but will make reasonable efforts to remedy any issues promptly.
16. Intellectual Property
All materials (content, concepts, manuals, exercises, etc.) provided in connection with events, programmes, or digital products belong to Holm8 or its rights holders and may not be copied, shared, or used without prior written permission. Recording (audio/video) of sessions/events is not permitted without written consent.
17. Personal Data (GDPR)
We process personal data in accordance with applicable law and our Privacy Policy. When registering, necessary contact and payment details are collected for administration, communication, and fulfilment of agreements. You may request access, rectification, or deletion by contacting us.
18. Force Majeure
Holm8 is not liable for failure or delay in performance due to circumstances beyond our control, including but not limited to illness, fire, power outages, natural disasters, pandemics/epidemics, war/terrorism, strikes/lockouts, public orders/bans, construction noise and nuisance, or major disruptions at third parties. Obligations are suspended while the force majeure event persists.
19. Complaints, Governing Law, and Jurisdiction
Complaints: Contact us at connect@holm8.dk. If we cannot resolve the matter, consumers may complain to Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, www.naevneneshus.dk, or via the EU Online Dispute Resolution platform.
Governing law and venue: These terms and any disputes arising from them are governed by Danish law. Disputes shall be brought before the Danish courts at Holm8’s registered address, unless mandatory consumer protection rules provide otherwise.
20. Special Provisions for Business Agreements
For B2B agreements—including corporate offers, special trial programmes, and private/corporate events—separate terms may apply (e.g., access windows, termination rules, pause rights, deposits, catering and technical requirements). These will appear in the order confirmation/contract and shall prevail in case of inconsistency.
21. Contact
If you have questions about your terms, access, or booking, please see the FAQ or write to connect@holm8.dk.
Thank you for being part of Holm8.