TERMS AND CONDITIONS - HOLM8
Last updated: 1 August 2026
These Terms and Conditions apply to Holm8 ApS ("Holm8"), including Holm8 Health Hub, Holm8 Pavillon and Holm8 Rooftop.
1. About Holm8
Company: Holm8 ApS
Company registration number (CVR): 39184397
Address: Sundkrogsgade 33, 2150 Nordhavn, Denmark
Email: connect@holm8.dk
Website: holm8.dk
These terms apply to memberships, single purchases, multi-visit cards, events, Saunagus, Sessions, programmes, private and corporate events, access to Holm8 facilities and digital services.
By making a purchase or becoming a member, you accept these terms and the House Rules.
You must be at least 18 years old to purchase a membership and independently access Holm8 Health Hub, unless otherwise expressly stated.
Holm8 may update these terms. Material changes affecting an ongoing membership will be communicated with reasonable notice by email or through another relevant channel. Mandatory consumer rights remain unaffected.
2. Locations and delivery
Unless otherwise stated in the relevant purchase or booking, services are provided at:
Holm8 Health Hub: Sundkrogsgade 33, 2150 Nordhavn
Holm8 Pavillon & Office: Sundkrogsgade 33, 1., 2150 Nordhavn
Holm8 Rooftop: Sundkrogsgade 27B, 2150 Nordhavn
Digital services are delivered through the channel specified at the time of purchase.
3. Registration, booking and payment
Bookings are made through Holm8's current booking platform, website or other designated channel. A booking is confirmed only when the registration and any required payment have been completed.
All prices are stated in DKK and include VAT unless otherwise stated. Holm8 accepts the payment methods displayed at checkout. A receipt is sent by email, and available invoices may be accessed through the member profile.
Payment card information is handled by Holm8's payment provider in accordance with applicable security standards.
When purchasing a recurring membership, you authorise Holm8 to charge the registered payment method on each billing date. You are responsible for keeping your payment details up to date.
Memberships and multi-visit cards are normally activated when payment has been registered. Booking confirmations and event tickets are sent electronically.
4. Memberships
4.1 Personal membership
A membership is personal and may not be transferred, shared or used by another person.
4.2 Commitment and termination
The membership has a minimum commitment period of four months from its start date.
After the commitment period, the membership may be terminated with notice of the current month plus one full calendar month. Termination must be submitted through the member profile or in writing to connect@holm8.dk.
Memberships cannot be paused unless Holm8 expressly agrees otherwise in writing.
4.3 Included activities and booking limits
The following activities are included each month:
CORE: 4 Saunagus and 1 Session. A CORE member may have up to 4 upcoming Saunagus and Sessions booked at the same time.
PRO: 6 Saunagus and 4 Sessions. A PRO member may have up to 6 upcoming Saunagus and Sessions booked at the same time.
When an activity has taken place or has been cancelled within the cancellation deadline, the booking no longer counts towards the applicable booking limit.
Unused included activities expire at the end of the relevant membership month and do not roll over, unless otherwise stated in the membership description.
Holm8 may reasonably adjust booking rules and capacity to maintain fair access for members.
4.4 Check-in and arrival
For booked Saunagus, Sessions and events, participants must check in no later than 10 minutes before the scheduled start time. If an activity is fully booked and has a waitlist, late arrival may result in the place being given to another participant.
4.5 Late cancellation and no-show
Cancellations must be made through the app, website or member profile no later than 12 hours before the scheduled start time.
For a late cancellation or no-show:
If the booking uses a Saunagus or Session included in a membership, the activity is deducted from the member's monthly allowance and a DKK 50 fee is charged.
If the booking was made using a single purchase, multi-visit card or an additional purchase beyond the activities included in a membership, the booked activity, ticket or clip is forfeited. No additional DKK 50 fee applies.
Any applicable fee may be charged automatically to the registered payment method.
5. Access wristbands and guests
5.1 Personal access wristband
Members receive a personal access wristband. The wristband must be used for entry and worn visibly while on the premises. Access begins only after the wristband has been physically collected.
Wristbands may be collected during the collection times announced on the membership page. Collection times may change.
The wristband is personal and non-transferable. It may not be lent, transferred or used to grant unauthorised access to another person. A member must not allow anyone without valid access, a valid booking or an authorised guest registration to enter Holm8 facilities.
Misuse of access privileges, including admitting an unauthorised person, will result in exclusion from Holm8 and cancellation of the membership.
If a wristband is lost, the member must contact Holm8 immediately. A replacement may be issued for a fee.
5.2 PRO guests
Where guest access is included in a PRO membership, the guest must enter together with the PRO member and remain accompanied while using the facilities. The member is responsible for ensuring that the guest complies with these terms, the House Rules and staff instructions.
The guest does not receive a separate access wristband. The PRO member may use their designated guest access to admit one authorised guest in accordance with the membership benefits and current guest-registration procedure. This authorised guest access is not considered misuse under section 5.1.
A PRO guest may not participate in Saunagus or Sessions unless a separate ticket has been purchased for the guest.
Misuse of guest privileges or a guest's serious or repeated breach of the rules may result in suspension or termination of the PRO membership.
6. Single purchases and multi-visit cards
Single purchases and multi-visit cards are personal and may not be shared or transferred unless otherwise stated at the time of purchase.
A multi-visit card is valid for 12 months (365 days) from the purchase date unless a different validity period is clearly stated for the product. One clip covers the service specified at the time of purchase. Unused clips expire at the end of the validity period and are non-refundable, subject to mandatory consumer law.
The cancellation and no-show rules in section 4.5 also apply.
7. Events, programmes and private bookings
7.1 Saunagus, Sessions, workshops and similar activities
Bookings are binding. Cancellations and no-shows are governed by section 4.5. This applies to members as well as participants using single purchases or multi-visit cards.
7.2 Programmes and multi-week courses
Cancellations must be submitted at least four weeks before the programme starts. A refund is issued only if Holm8 is able to fill the cancelled place with another participant. Later cancellations are non-refundable, subject to mandatory consumer rights.
7.3 Private and corporate events
Unless otherwise agreed in writing, the following cancellation terms apply to private and corporate events booked directly with Holm8:
60 days or more before the event: No cancellation charge. An agreed deposit may remain non-refundable.
Between 30 and 59 days before the event: 50% of the total order value is charged.
Less than 30 days before the event: 100% of the total order value is charged.
Separate terms in an order confirmation or event agreement take precedence.
7.4 Digital content
Any right of withdrawal for digital content is governed by section 12 and applicable law. Product-specific access and refund conditions will be shown at the time of purchase.
7.5 Changes and cancellations by Holm8
Holm8 may change an instructor, schedule or capacity, or cancel an activity due to illness, low enrolment, operational requirements or circumstances beyond Holm8's reasonable control.
If Holm8 cancels a separately purchased activity, the participant will normally be offered rebooking, a credit or a refund. If an activity included in a membership is cancelled, the activity will be returned to the member's allowance. No compensation is provided for indirect loss or expenses, to the extent permitted by law.
8. Opening hours and temporary closures
Current opening hours and announced closure periods are available on the Opening Hours page and in Holm8's relevant member channels.
Opening hours and access may vary between Holm8 Health Hub, Holm8 Pavillon and Holm8 Rooftop. Holm8 may temporarily restrict access due to maintenance, renovation, private events, public holidays, safety requirements or other operational needs. Planned changes will be announced with reasonable notice where possible.
Temporary or partial closures do not normally entitle members to a refund or reduction in membership fees. Mandatory consumer rights and situations involving a material, prolonged reduction of the contracted service remain unaffected.
9. Health, conduct and responsibility
Use of saunas, cold plunges, training areas and other facilities is at the participant's own responsibility. Participants must assess whether they are fit to take part and seek medical advice if they are in doubt, including in relation to cardiovascular conditions, pregnancy, medication or other relevant health matters.
Relevant health conditions should be disclosed to the instructor or sauna master before participating. Holm8 does not provide medical advice.
Entry and participation while under the influence of alcohol, illegal drugs or other intoxicating substances are prohibited. Holm8 may deny entry or require a person to leave and may suspend or terminate a membership in the event of a serious or repeated breach.
All members and guests must follow the House Rules and reasonable staff instructions. Improper, unsafe or excessive use of the facilities may result in restricted access, suspension or termination. Measures will be proportionate to the nature and severity of the breach, except where these terms expressly provide for cancellation due to unauthorised access.
10. Property, loss and damage
Members and guests are responsible for damage to Holm8's facilities, equipment or property caused intentionally or through negligent conduct, in accordance with applicable law. Holm8 may claim reasonable repair or replacement costs.
Holm8 is not responsible for lost, stolen or forgotten personal belongings unless liability follows from mandatory law. Found items are stored for a limited period and may subsequently be donated or disposed of.
11. Prices, payment failures and changes
Current prices are displayed at the time of purchase. Holm8 may change the price of an ongoing membership by giving at least the same notice as the member's applicable termination notice. If a material change takes effect after the commitment period, the member may terminate the membership before the new price takes effect.
If payment is overdue, Holm8 may charge reminder fees and interest within the limits of Danish law. If a membership payment repeatedly fails, access may be suspended until the outstanding amount has been paid. Continued non-payment may result in termination and collection of amounts already due.
Holm8 may correct obvious pricing, technical or textual errors and, where necessary, cancel the affected purchase or booking and refund any amount paid.
12. Right of withdrawal and refunds
Consumers generally have a 14-day right of withdrawal when purchasing a membership or service online, calculated from the date the agreement is entered into, unless a statutory exception applies.
If you expressly request that a service begins during the withdrawal period and subsequently withdraw, Holm8 may charge a proportionate amount for the service already supplied. The right of withdrawal may cease once a service has been fully performed if you expressly requested early performance and acknowledged that the right would be lost upon full performance.
Tickets for leisure activities scheduled for a specific date or period, including certain events, Saunagus, Sessions, workshops and programmes, are generally exempt from the statutory right of withdrawal. The applicable cancellation terms remain set out in sections 4.5 and 7.
For digital content not supplied on a physical medium, the right of withdrawal may cease once delivery begins if the customer has expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal.
Instructions for exercising any applicable right of withdrawal are provided during checkout or may be requested at connect@holm8.dk. Nothing in these terms limits mandatory consumer rights.
13. Gift cards
Gift cards are valid for the period stated at the time of purchase and, where no period is stated, for three years from the date of issue. Statutory rights relating to electronic gift cards, including any right to payment of the remaining balance, remain unaffected.
14. Privacy and video surveillance
Holm8 processes personal data in accordance with applicable data-protection law and the Privacy Policy.
Video surveillance may be used at entrances and in designated indoor and outdoor common areas for safety, security and access-control purposes. Surveillance is signposted where required. Recordings are accessed, retained and disclosed only in accordance with applicable law and Holm8's privacy information.
15. Third-party services
Holm8 uses third-party providers for services such as booking, access control, communications and payment processing. Holm8 is not responsible for temporary disruption caused solely by a third-party provider outside Holm8's reasonable control but will make reasonable efforts to restore or provide access to the relevant service.
16. Intellectual property and recordings
Content, concepts, manuals, exercises and other materials provided by Holm8 or its rights holders may not be copied, distributed, published or used commercially without prior written permission.
Audio, photo or video recording of activities or events is not permitted without prior consent from Holm8 and, where relevant, the people being recorded.
17. Force majeure
Holm8 is not liable for delay or failure to perform caused by circumstances beyond its reasonable control, including fire, power failure, natural disaster, epidemic, war, terrorism, strike, lockout, public order, construction work or major third-party disruption. Affected obligations are suspended for the duration of the event.
Mandatory consumer rights remain unaffected. If a force majeure event results in a material and prolonged inability to provide the contracted service, the parties' rights will be determined under applicable law.
18. Complaints, governing law and disputes
Complaints should first be sent to connect@holm8.dk.
If a consumer complaint cannot be resolved directly, it may be submitted to the relevant Danish consumer complaints body through Nævnenes Hus, subject to its applicable requirements and thresholds.
These terms are governed by Danish law. Any dispute will be heard by the competent Danish courts in accordance with applicable procedural and consumer-protection rules.
19. Business agreements
Separate terms may apply to business agreements, corporate memberships, trial programmes and private or corporate events, including special provisions on access, commitment, termination, deposits, catering and technical requirements.
Where separately agreed B2B terms conflict with these general terms, the separately agreed terms take precedence.
20. Contact
Questions about memberships, access or bookings may be directed to connect@holm8.dk.
Thank you for being part of Holm8.